Salesforce

With Salesforce you can change the CRM application to fit the manner in which you work. Salesforce CRM has exceedingly customize design. Some customizations maybe you can do. For additional, you can depend on us. We are custom Salesforce development organization with experience of giving Salesforce CRM solution for fluctuating client needs crosswise over numerous industry areas.
Our team of Salesforce.com specialists will comprehend and tailor solutions for your varying business needs utilizing our solid mastery in modifying and expanding Salesforce using Apex and Visualforce.

Salesforce Sales Cloud

With Salesforce Sales Cloud, you would now be able to develop your client base quicker and simpler, from anyplace on any device, utilizing best-in-class tools and automation.

The highlights of Salesforce Cloud are -

Account and Contract Management
Opportunity Management
Sales Collaboration
Sales Performance Management
Lead Management
Sales Data and Analytics
Productivity Tools
Mobile-friendly
Workflow and approvals
File Sync and Share

We are CRM experts. Call us and let us help you in selecting CRM application for your business.

Salesforce Marketing Cloud

With Salesforce, marketing ends up more brilliant, as we center around helping you enhance customer interaction. What differentiates Salesforce is continuity of clienet experience, where are communications stay associated and unified.

Features of Salesforce Marketing Cloud are:

Guide customers from awareness to advocacy
Improve productivity with smart marketing decisions
Multi-channel support, on any device
Unified and integrated platform (i.e. Sales, Service and Marketing)

Salesforce Sales, Service and Marketing give a genuinely integrated tools. Call us and let us walkthrough Salesforce Marketing Cloud. We can help your marketing team across sales life cycle.

Salesforce Service Cloud

Salesforce Service Cloud is a cutting edge wise client driven solution; improving the service experience by permitting quicker resolution of customer issues in greatly personalized way., Salesforce Service Cloud gives your business information a an ultimate representation conveying better handling of customer information.

With AI incorporated into the framework, your will get deep insights of your business information.

The highlights of Salesforce Service Cloud are:

Personalised care – providing customer information on the fly
Diversity of channels for case handling & support
Centralised console for multi-case administration at once & faster resolution
Hawk eye view of your agents’ availability via the Supervisor Console
Field Service execution on your fingertips via mobility
Extensive knowledge base for customer self-service via communities
Integration with back-office applications
Comprehensive real-time reporting & analytics etc.

Our experience and ability in CRM furnishes us with a top to bottom comprehension of the fundamentals of a blooming approach for consumer loyalty and maintenance.

Putting our clients first, we understand the significance of conveying effective services.

Solution Features:

Omni-Channel Ecosystem

Pushing the right work to the right agent in real-time
Agents don’t pick work arbitrarily – ensuring full productivity and time utilisation
Capacity settings to prevent agents from being handed too much work
Multi-channel support – Live Agent Chat, Email-to-Case, Web-to-Case, Social Posts, Text messaging, Knowledge Articles, Video chat support etc.
Omni APIs for External Routing Integration
Sits within Service Console (in Lightning)

Service Console

Handling multiple cases on one screen view
Instant access to a 360-degree view of the customer for personalised care
Prioritisation of cases for faster resolution
Integration with Live Agent, Salesforce Knowledgebase & CTI
Separate workspace for supervisors (managers) to monitor agents’ current status, availability and capacity in real-time
Responsive customised layout

Field Service Lightning

Offline-friendly
Mobility with Salesforce1 app on iOS and Android
Track service delivery in real-time
Monitoring of technicians on the field via Dispatcher Console

Social Customer Service

Social media channel (Facebook/Twitter) integration for creating cases
Active engagement with customers on a channel of their choice
Listen and respond to cases from all channels at one centralised place
Contextual responses based on key customer information

Self-Service Communities

A centralised place to find answers and solve cases even quicker by yourself
Customisable branding to the respective community
Contribute to the community by raising visibility to issues and their resolution
High case deflection from agents’ bucket

Service Wave Analytics

Comprehensive reporting based on real-time business data
Analytics tool for customised and intelligent dashboards
Visibility of critical KPIs in one place
Integrated in Service Console

Our Salesforce Services include:

Business Consulting

Process Gap Analysis
CRM Roadmap and Consulting
Solution Architecture
Apps Rationalization
Integration Architecture and Tools Recommendation
3rd party Product and Tools Evaluation
End-user Training Recommendations

Product Engineering

Lightning-ready Apps
Products and Apps on Salesforce 1
AppExchange Products
Domain Specific Products
Mobility Solutions
Social Collaboration Solutions
Product Packaging and Deployment
Product Maintenance & Support

Implementation and Integration

Custom Lightning Components
UI/UX using LDS
Implementation: Sales Cloud, Service Cloud, Communities, Field Services Lightning, Marketing Cloud
Custom Application Development, Configuration and Customization
Enterprise Data and Systems Integration

Support & Data Migration

Migration to Lightning Experience
Administration
Application Maintenance
Ongoing Enhancements
Data Import, Export and Cleansing
Data Integration and Backup Tools
Migration Strategy, Planning, Consulting & Execution

CPQ Services

Configuration: Products, Pricing, Quote Templates
Advanced Approvals
Plugins: QCP, PSP
CPQ Migration
Billing and Taxation
Revenue Management
Payments and Refunds
Amendments and Renewals
DocusignConfiguration

Let us know to Build a Great Project

Do you want to know more about our services? We are willingly ready to share our experiences and skills. Our support team is always ready to satisfy your queries..