With Salesforce you can change the CRM application to fit the manner in which you work. Salesforce CRM has exceedingly customize design. Some customizations maybe you can do. For additional, you can depend on us. We are custom Salesforce development organization with experience of giving Salesforce CRM solution for fluctuating client needs crosswise over numerous industry areas.
Our team of specialists will comprehend and tailor solutions for your varying business needs utilizing our solid mastery in modifying and expanding Salesforce using Apex and Visualforce.
Salesforce Sales Cloud
With Salesforce Sales Cloud, you would now be able to develop your client base quicker and simpler, from anyplace on any device, utilizing best-in-class tools and automation.

The highlights of Salesforce Cloud are -

  • Account and Contract Management
  • Opportunity Management
  • Sales Collaboration
  • Sales Performance Management
  • Lead Management
  • Sales Data and Analytics
  • Productivity Tools
  • Mobile-friendly
  • Workflow and approvals
  • File Sync and Share
We are CRM experts. Call us and let us help you in selecting CRM application for your business.
Salesforce Marketing Cloud
With Salesforce, marketing ends up more brilliant, as we center around helping you enhance customer interaction. What differentiates Salesforce is continuity of clienet experience, where are communications stay associated and unified.

Features of Salesforce Marketing Cloud are:

  • Guide customers from awareness to advocacy
  • Improve productivity with smart marketing decisions
  • Multi-channel support, on any device
  • Unified and integrated platform (i.e. Sales, Service and Marketing)

Salesforce Sales, Service and Marketing give a genuinely integrated tools. Call us and let us walkthrough Salesforce Marketing Cloud. We can help your marketing team across sales life cycle.
Salesforce Service Cloud
Salesforce Service Cloud is a cutting edge wise client driven solution; improving the service experience by permitting quicker resolution of customer issues in greatly personalized way., Salesforce Service Cloud gives your business information a an ultimate representation conveying better handling of customer information.

With AI incorporated into the framework, your will get deep insights of your business information.

The highlights of Salesforce Service Cloud are:

  • Personalised care – providing customer information on the fly
  • Diversity of channels for case handling & support
  • Centralised console for multi-case administration at once & faster resolution
  • Hawk eye view of your agents’ availability via the Supervisor Console
  • Field Service execution on your fingertips via mobility
  • Extensive knowledge base for customer self-service via communities
  • Integration with back-office applications
  • Comprehensive real-time reporting & analytics etc.

Our experience and ability in CRM furnishes us with a top to bottom comprehension of the fundamentals of a blooming approach for consumer loyalty and maintenance.

Putting our clients first, we understand the significance of conveying effective services.
Solution Features:

Omni-Channel Ecosystem

  • Pushing the right work to the right agent in real-time
  • Agents don’t pick work arbitrarily – ensuring full productivity and time utilisation
  • Capacity settings to prevent agents from being handed too much work
  • Multi-channel support – Live Agent Chat, Email-to-Case, Web-to-Case, Social Posts, Text messaging, Knowledge Articles, Video chat support etc.
  • Omni APIs for External Routing Integration
  • Sits within Service Console (in Lightning)

Service Console

  • Handling multiple cases on one screen view
  • Instant access to a 360-degree view of the customer for personalised care
  • Prioritisation of cases for faster resolution
  • Integration with Live Agent, Salesforce Knowledgebase & CTI
  • Separate workspace for supervisors (managers) to monitor agents’ current status, availability and capacity in real-time
  • Responsive customised layout

Field Service Lightning

  • Offline-friendly
  • Mobility with Salesforce1 app on iOS and Android
  • Track service delivery in real-time
  • Monitoring of technicians on the field via Dispatcher Console

Social Customer Service

  • Social media channel (Facebook/Twitter) integration for creating cases
  • Active engagement with customers on a channel of their choice
  • Listen and respond to cases from all channels at one centralised place
  • Contextual responses based on key customer information

Self-Service Communities

  • A centralised place to find answers and solve cases even quicker by yourself
  • Customisable branding to the respective community
  • Contribute to the community by raising visibility to issues and their resolution
  • High case deflection from agents’ bucket

Service Wave Analytics

  • Comprehensive reporting based on real-time business data
  • Analytics tool for customised and intelligent dashboards
  • Visibility of critical KPIs in one place
  • Integrated in Service Console

Our Salesforce Services include:

Business Consulting

  • Process Gap Analysis
  • CRM Roadmap and Consulting
  • Solution Architecture
  • Apps Rationalization
  • Integration Architecture and Tools Recommendation
  • 3rd party Product and Tools Evaluation
  • End-user Training Recommendations

Product Engineering

  • Lightning-ready Apps
  • Products and Apps on Salesforce 1
  • AppExchange Products
  • Domain Specific Products
  • Mobility Solutions
  • Social Collaboration Solutions
  • Product Packaging and Deployment
  • Product Maintenance & Support

Implementation and Integration

  • Custom Lightning Components
  • UI/UX using LDS
  • Implementation: Sales Cloud, Service Cloud, Communities, Field Services Lightning, Marketing Cloud
  • Custom Application Development, Configuration and Customization
  • Enterprise Data and Systems Integration

Support & Data Migration

  • Migration to Lightning Experience
  • Administration
  • Application Maintenance
  • Ongoing Enhancements
  • Data Import, Export and Cleansing
  • Data Integration and Backup Tools
  • Migration Strategy, Planning, Consulting & Execution

CPQ Services

  • Configuration: Products, Pricing, Quote Templates
  • Advanced Approvals
  • Plugins: QCP, PSP
  • CPQ Migration
  • Billing and Taxation
  • Revenue Management
  • Payments and Refunds
  • Amendments and Renewals
  • DocusignConfiguration

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